Canada - English
US - English
Your employees are the heart and soul of your success.
Yet with 65% to 70% of the average call centre's budget going to human resources, you're looking for ways to streamline staffing without sacrificing service quality. Manpower partners with call centres of every size to help them staff for maximum capability.
Positions Placed Include:
- Call Center Service Representative
- Collections
- Help Desk
- Order Processor
- Telemarketer
When it comes to human resources, call centres face some unique challenges. You may have high volume staffing needs at peak seasons. You may need contact centre agents with higher levels of education, experience, or training to handle complex product questions and technical support. And, you may have difficulty finding job candidates who can cope with the pressures of contact centre work.
At Manpower, we have the tools and the experience to meet each of these contact centre challenges head-on. Using our recruiting expertise, call centre-specific assessments and onboarding programs, we've built a workforce of associates that can thrive in the call centre environment. Our managers understand the dynamics of call centre staffing, and can implement adjustments that lead to significant improvements in industry-standard metrics. We can extend our solution by placing managers on site to handle all of the responsibilities for a contingent call centre workforce.
In the last two years alone, Manpower has:- Created significant reductions in contact centre staff turnover
- Staffed large new call centres from the ground up
- Outperformed comparable call centres on customer satisfaction and average handle time
Your call centre is your face to the world. Let us put our industry experience to work for you.
Featured Success Story
An Oil & Gas Company
Manpower hired a contact centre manager to manage this project and also hired and trained 60 bilingual and unilingual contact centre representatives to launch this contact centre.
