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Pat M. Samples
227 E. Park Dr., Milwaukee, Wisconsin 53555
Home: (555) 999-1628 Cell: (555) 999-1234
E-mail: psamples@aol.com

Career Objective: To obtain a customer service position in a Fortune 500 company utilizing my communication and leadership skills. Demonstrate proficiency in a variety of computer software programs and a background in the office supply and telecommunications industries.

EXPERIENCE
ABC Office Supplies, Anytown, Wisconsin: June 2005 - Present
Largest direct marketer of office supplies in the United States.

Customer Service Representative
Inbound telemarketing, upselling and order entry for a product line of 3,000 items.
  • Accrued the highest number of "Power Points" on work team for perfect attendance and successful upselling. Earned ABC Performance Award for accomplishment.
  • Recognized by management for sensitivity and ability to handle difficult customers.
  • Simplified scheduling process for a call center of 500 people.
  • Set record for acquiring 100 new customers in August 2007.

XYZ Phone Company, Anytown, Wisconsin: May 2000 - June 2005
The Midwest's leader in telecommunications services.

Call Center Representative
Performed data entry, set up new customer accounts and handled customer inquiries. Answered incoming toll-free customer service line. Performed a variety of administrative duties.
  • Cross-trained in customer relations, billing and new accounts.
  • Tested new call center tracking software.
Human Resources Receptionist
Compiled and maintained personnel records; prepared, typed and filed personnel reports; verified employment; screened phone calls; executed data entry functions.

EDUCATION
Bachelor of Business Administration, Spanish Minor: May 2000
Ohio State University - Dean's List, Six Semesters
Who's Who Among College Graduates 2000

ACTIVITIES and AWARDS
United Way Volunteer, Spring 2003, 2004
ABC Performance Award, September 2006

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