Science and Research
70000.0 - 80000.0 YEARLY
Des Moines, IA - Professional - (USA) 1719 Grand Avenue (Professional) IA Des Moines , IA - 50309 Phone : 515-288-6745
•Responsible for all aspects of customer service from the FSS group, including scheduling, responsiveness, feedback and communications, oversee overall management, planning, systems, and controls of customer audit programs.
•Responsible for the processing and upkeep of CB documentation, qualifications and general personnel requirements.
•Interfacing with sister business divisions (China, France, New Zealand, Chile).
•Support Business Development Manager with strategic development of new and existing schemes.
•Responsible for the monitoring and achievement of all scheme owners KPIs, adherence and compliance to all scheme owner KPIs, in addition to internal KPIs.
•Responsible for the auditor utilization and output for all FSS activities.
•Responsible for the monitoring of monthly revenue and cost considerations including DSO invoicing, profit and loss statements and cost control initiatives. Participation in the budget process under the direction of the Business Unit Manager.
•Ensure execution of the quality management system for all FSS functions.
•Lead all technology, support and administration services (IT, finance, HR, etc.) to maximize output.
•Development of unaccredited audit programs and operations strategy.
•Assist with marketing initiatives with sales and marketing team.
•Review financial statements, sales or activity reports or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
•Direct and coordinate activities of business concerned with the production, pricing, or distribution of products.
•Direct administrative activities related to providing services.
•Monitor suppliers/auditors to ensure that they efficiently and effectively provide needed services within budgetary limits.
•Applies good practices in all areas of responsibility, as appropriate.
•Demonstrates and promotes the company vision.
•Regular attendance and punctuality.
•Conducts all activities in a safe an efficient manner.
•Advise on complex issues and make business decisions.
•Lead and participate in staff meetings.
•Develop and conduct presentations for customers, potential customers, and industry.
•Maintain confidentiality and impartiality in all aspects of work and adhere to all procedures established by the company and it’s auditing clients.
•Other duties as assigned.
Permanent – Full-Time – Monday-Friday – 8am-5pm
Will have 3 direct reports.
•Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
•Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•Personnel and Human Resources – Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
•Must have a Bachelor’s degree in food related or bioscience discipline.
•HACCP Training preferred.
•Must have experience in management.
•Must have strong interpersonal skills that allow for moving comfortably in a business environment and to interface with all levels of customer and staff.
•Must be detail-oriented with documentation.
•Must be self-motivated and have strong time management skills.
•Must have the ability to work independently and efficiently.
•Excellent verbal and written communication skills.
•Excellent technical writing ability.
•Works well under pressure and handles adverse situations.
•Ability to problem-solve.