Home  Call Center and Customer Service Jobs
  • Location: Kingston
    Job Type : Contract
    Date: Saturday, 25 March 2017
    Are you an experienced administrative professional looking for an exciting opportunity? Manpower has an opportunity for you! We have an excellent six (6) month contract opportunity with one of Kingston's top employers. We are seeking individuals with an eye for detail, strong data entry and proofreading skills that are available for work downtown Kingston. This is your opportunity to shine and show your skills while working for an organization that is a well-respected leader in their industry.

    Your skills include:
    Strong interpersonal skills and communication skills
    Excellent proofreading skills
    Detail oriented
    Strong data entry abilities
    Computer literate, good understanding and working ability of software in general
    Ability to work at a computer for long consecutive hours
    Professionalism and ability to handle highly confidential information

    WHAT's IN IT FOR YOU:
    Career Guidance: Meet with a Manpower recruiter to establish your work goals now and in future. Our expertise in the field will help you to steer your job-search in the right direction. Once your employment match has been made we will continue to support you to ensure you are reaching your career goals
    Manpower PowerYou: We provide our associates with resources to gain skills and knowledge through online courses, training on the job, and skill assessments.
    Loyalty Program: We offer discounts and perks on various goods and services to thank you for your hard work
    Our Client Offers: An environment that encourages the pursuit of personal and professional success
    Great Schedule and Full Time Hours: Monday to Friday and 37.5 hours per week
    Competitive Hourly Rate: $14 per hour

    Apply today and interview tomorrow! Follow up by calling Christina O'Brien 613-329-5114 for next steps.

    ManpowerGroup recognizes the important of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Winnipeg
    Job Type : Contract
    Date: Saturday, 25 March 2017
    Our Winnipeg based client - an established multinational telecommunications company - is seeking inbound customer service representatives to work on a permanent basis in their call centre. These positions offer a minimum of 20 hours per week and are scheduled to start in April 2017 and May 2017

    This position requires excellent customer service and demonstrated sales and up selling skills to existing clients and new clientele.

    This position offers:
    * Excellent Wages, exceptional uncapped incentive structure and a full comprehensive benefit package
    * Fantastic employee discounts on the wide range of services provided by the company
    * Success sharing program, employee share purchase plan, employee stock options programs,
    * Scholarships for dependents, enhanced parental leave, and retirement and savings plans

    Must have qualifications:
    * Minimum of 2 years customer service experience
    * Proficient in Microsoft Office Suite
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills
    * Ability to be flexible organized and manages priorities

    In order to qualify for this role, it is vital that you:
    * Be available to work a flexible schedule that includes weekends
    * Ability to attend 3-5 weeks of training Monday to Friday.
    * Be available to work rotational shifts either starting as early as 6:45AM and may end till 12:00AM

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Albuquerque
    Job Type : Permanent
    Date: Friday, 24 March 2017
    Consumer Care Representative/ Work from Home - You offer your unique skills and experiences. And Manpower offers something unique for you. We're the place for talented individuals who want to do things differently, get ahead and establish a lifelong career.

    We are currently recruiting for a Consumer Care Representative/ Work from Home to work at a great company located in Albuquerque, NM. This is a direct hire opportunity. For immediate consideration for this opportunity, please call 505-998-6200 or apply directly at www.manpower-nm.com.
  • Location: Toronto
    Job Type : Contract
    Date: Friday, 24 March 2017
    As a Bilingual Technical Support in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets: its clients.

    What you will be doing:

    * Resolve client problems quickly and/or refer to colleagues as appropriate
    * Work accurately and efficiently in a multi-tasking environment where high attention to detail is required in order to balance cash, credits and other monetary transactions
    * Create an exceptional client experience by proactively engaging with clients to understand and meet their immediate banking needs
    * Conduct root cause analysis on reoccurring anomalies to identify the source of the error and address the issue to avoid repeated client irritant
    * Ensure customer inquiries and complaints are handled in an efficient, professional and timely manner
    * Liaise with business partners and support centres such as Retail Operations, Retail Electronic Banking Operations, and branch networks nationally, including lines of business to complete the investigation or fulfillment of the request
    * Provide customers with detailed explanation of recommended actions or alternatives and verify their understanding of the proposed course of action
    * Perform additional duties as required

    What we're looking for:

    * Bilingual in French and English
    * 1-3 years of related work experience within Processing, Branch Banking and/or Operations or Customer Service environment

    This positions offers:

    * The advantages of working with a leader in the world of work that understands the importance of life/work balance
    * Opportunities for career change and growth
    * Continuous learning opportunities- free training
    * Great foot in the door opportunity

    Please apply directly to this ad for immediate consideration. Not the job for you, but know someone who might be interested? Refer them to us for a referral bonus!

    We look forward to connecting!

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Tampa
    Job Type : Temporary
    Date: Friday, 24 March 2017
    Are you an experienced Customer Service Agent looking for a 3rd shift position? Are you Bilingual??

    Overnight Shift 11:30 p.m. - 8:00 a.m. (Bilingual - English/Spanish)

    Job Description

    Title Customer Service Agent
    Department(s) Monitoring Center
    Reports to Monitoring Center Supervisor
    Job summary
    The CSA is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.
    Key Responsibilities
    * Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software.
    * Ask offenders scripted questions and provide offenders with actions to take
    * Effectively utilize resources, i.e. computer systems, software programs, and phone equipment.
    * Consistently apply knowledge required to perform technical and procedural aspects of the position.
    * Documents all calls.
    Basic/Minimum qualifications
    * High School Diploma / GED
    * Minimum one (1) year experience working directly with customers in a customer service and/or problem solving capacity.
    * Excellent customer service skills.
    * Proficient in verbal and written communication skills, including excellent listening skills.
    * Excellent PC skills required
    * Must be able to type and talk simultaneously.
    * Bilingual Spanish/English is preferred
    Preferred qualifications
    * Technical and or previous law enforcement background a plus.
    * Positive / team oriented attitude; works well with others in a team environment
    * Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions

    Apply today!
  • Location: Tampa
    Job Type : Temporary
    Date: Friday, 24 March 2017
    Are you an experienced customer service representative? Are you interested in a positions in the Criminal Justice field? Are you looking for an overnight shift? If so, Manpower has the job for YOU!

    We are looking for a CSV Customer Service Agent

    Overnight Shift 11:30 p.m. - 8:00 a.m. (Bilingual - English/Spanish)

    Job Description

    Title Customer Service Agent
    Department(s) Monitoring Center
    Reports to Monitoring Center Supervisor
    Job summary
    The CSA is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.
    Key Responsibilities
    * Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software.
    * Ask offenders scripted questions and provide offenders with actions to take
    * Effectively utilize resources, i.e. computer systems, software programs, and phone equipment.
    * Consistently apply knowledge required to perform technical and procedural aspects of the position.
    * Documents all calls.
    Basic/Minimum qualifications
    * High School Diploma / GED
    * Minimum one (1) year experience working directly with customers in a customer service and/or problem solving capacity.
    * Excellent customer service skills.
    * Proficient in verbal and written communication skills, including excellent listening skills.
    * Excellent PC skills required
    * Must be able to type and talk simultaneously.
    * Bilingual Spanish/English is preferred
    Preferred qualifications
    * Technical and or previous law enforcement background a plus.
    * Positive / team oriented attitude; works well with others in a team environment
    * Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions

    Apply to this posting today!!
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Friday, 24 March 2017
    Title: Claims Processor / Customer Service
    Location: Springfield, OH 45505
    Pay: 12.50/hr
    Shift: 1st
    Contract position

    Responsibilities:
    Process incoming insurance claims and documents
    Respond to written and verbal customer requests, inquiries, and complaints
    Receive incoming calls from customers or contractors
    Conduct research to assist in the resolution of issues
    Make appropriate telephone calls to resolve issues
    Work in computer applications

    What you bring:
    High School diploma or GED
    1 year experience in customer service, call center, admin, coordination, or other related job function
    1 year experience in insurance, banking, finance, mortgage servicing or related experience/education preferred, but not required
  • Location: Albuquerque
    Job Type : Permanent
    Date: Friday, 24 March 2017
    Consumer Care Representative/ Work from Home - You offer your unique skills and experiences. And Manpower offers something unique for you. We're the place for talented individuals who want to do things differently, get ahead and establish a lifelong career.

    We are currently recruiting for a Consumer Care Representative/ Work from Home to work at a great company located in Albuquerque, NM. This is a direct hire opportunity. For immediate consideration for this opportunity, please call 505-998-6200 or apply directly at www.manpower-nm.com.
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Friday, 24 March 2017
    Title: Customer Service / Call Center
    Location: Springfield, OH 45505
    Pay: 13/hr
    Full time
    Contract position

    Responsibilities:
    Provide contact with clients and customers
    Handle in-bound and out-bound calls from our customers
    Use computerized system for tracking, information gathering and/or troubleshooting the items raised by the client/customer
    Seek to retain account and/or suggest and encourage use of other services and products
    Follow standard procedures and policies

    What you bring:
    HS diploma/GED
    1+ year customer service or call center experience
  • Location: Miami
    Job Type : Contract
    Date: Friday, 24 March 2017
    Title: Customer Service / Call Center
    Location: Miami, FL 33175
    Pay: 11/hr
    Full-time - 40 hour week
    Contract

    Job Responsibilities:
    Act as primary customer service agent in processing or responding to basic customer requests, inquiries and/or orders
    Customer service may be by telephone, fax, email or regular mail
    Provide basic product and service information
    Provide basic information on pricing and product availability
    Process orders, requests, returns and adjustments
    Develop or prepare reports as required
    Utilize the computer support system and internal contact resources
    Coordinate and expedite services issues to higher levels or other departments as needed

    What you will bring:
    High School/GED
    2+ years of customer service experience in a call center
    Bilingual in English/Spanish preferred
  • Location: North York
    Job Type : Contract
    Date: Friday, 24 March 2017
    As a Customer Service Representative in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets: its clients.

    What you will be doing:

    * Resolve client problems quickly and/or refer to colleagues as appropriate
    * Work accurately and efficiently in a multi-tasking environment where high attention to detail is required in order to balance cash, credits and other monetary transactions
    * Create an exceptional client experience by proactively engaging with clients to understand and meet their immediate banking needs
    * Conduct root cause analysis on reoccurring anomalies to identify the source of the error and address the issue to avoid repeated client irritant
    * Ensure customer inquiries and complaints are handled in an efficient, professional and timely manner
    * Liaise with business partners and support centres such as Retail Operations, Retail Electronic Banking Operations, and branch networks nationally, including lines of business to complete the investigation or fulfillment of the request
    * Provide customers with detailed explanation of recommended actions or alternatives and verify their understanding of the proposed course of action
    * Perform additional duties as required

    What we're looking for:

    * 1-3 years of related work experience within Processing, Banking and/or Operations or Customer Service environment
    * Flexibility to accommodate rotational shifts including days, evenings and weekends between the hours of 7:00am and Midnight is required
    * Exhibit bank's values of trust, team work, and accountability
    * Must have a commitment to punctuality and adherence to work schedules

    This positions offers:

    * The advantages of working with a leader in the world of work that understands the importance of life/work balance
    * Opportunities for career change and growth
    * Continuous learning opportunities- free training
    * Great foot in the door opportunity

    Please apply directly to this ad for immediate consideration. Not the job for you, but know someone who might be interested? Refer them to us for a referral bonus!

    We look forward to connecting!

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Duluth
    Job Type : Permanent
    Date: Friday, 24 March 2017
    Experienced Customer Support Specialist needed.
    This is a full-time, temp-to-hire opportunity. The starting pay is $13 per hour.
    Must be computer savvy, very detail-oriented, and reliable.
    Will prepare reports and perform administrative duties, as well.

    Stop your job search and apply to Manpower today. We love referrals so please share our job with friends and family.

    Manpower is a staffing company located in Downtown Duluth. We help companies fill their open jobs----office positions and warehouse, labor, production, IT, accounting, professional positions. Please apply and see what Manpower can do for you in finding meaningful work
  • Location: Largo
    Job Type : Temporary
    Date: Friday, 24 March 2017
    Are you a Call Center Representative or Customer Service Professional looking for a new career? Imagine yourself as the voice of a major company. Your ease with people is winning new customers. Your communication skills are positively impacting the success of the company and you're appreciated and rewarded for it. You're also earning pay worthy of your expertise and can depend on a full benefits package. If that's your vision, Manpower has work for you.

    As a Customer Service Representative in our client's call center, you'll be a driving force for making a difference and helping others. Your attention to detail and ability to overcome objections will help you achieve success with our client's most valuable external assets - its members.

    Are you interested?

    The ideal candidate will possess:
    * 1-2 years of experience in a customer service environment - preferably in a call center or sales
    * Excellent people skills and be highly motivated!
    * Excellent data entry skills and can navigate a windows-database
    * Great communication skills verbal and written
    Besides gaining valuable experience with some of the most reputable organizations in the market, you'll gain access to Manpower comprehensive benefits package-which includes free-training to help you continue to advance and move your career forward!

    To hear more about this exciting opportunity with Manpower, please apply to today!

    Manpower Florida/Georgia Region
  • Location: Montreal
    Job Type : Contract
    Date: Thursday, 23 March 2017
    Le service à la clientèle est votre passion ? Vous cherchez un poste stable qui vous permet d'avoir vos fins de semaine libres ? Nous avons le poste que vous cherchez. Manpower est présentement à la recherche d'un agent(e) de service à la clientèle bilingue pour combler un mandat à temps plein son client de renommé mondiale dans le domaine du transport.

    Travailler pour Manpower ; c'est faire partie d'une équipe d'envergure mondiale qui a su faire sa marque depuis plus de 60 ans. Nous offrons une foule d'avantages tels que de la formation gratuite, un programme de rabais chez des marchands réputés et des primes de référencement concurrentiel.

    Principales fonctions:
    - Répondre aux besoins des clients
    - Gérer les appels entrants
    - Répondre aux courriels
    - Aider les clients à résoudre les problématiques.
    - Effectuer de l'entrée de donnée
    - Autres tâches connexes

    Exigences du poste :
    - Vous êtes parfaitement bilingue en anglais et en français.
    - Vous détenez au moins 1 an d'expérience en service à la clientèle en centre d'appel.
    - Vous maitrisez la suite office.

    Conditions de travail :
    - Poste à temps plein : Lundi au vendredi de midi à 20h30.
    - Poste temporaire, long terme avec forte possibilité de permanence
    - Lieu de travail : Métro St-Laurent, centre ville de Montréal
    - Salaire : 13 $ de l'heure durant la probation de 1 mois et 16 $ de l'heure après la probation
  • Location: Cape Cod/Islands
    Job Type : Contract
    Date: Thursday, 23 March 2017
    Call Center Representatives in the Dedham, MA area wanted!

    The job is located in Dedham, MA.
    Date: Monday - Friday 8-5pm
    Pay Rate: $14/hr.
    This assignment is for 3 months

    To be considered you must have customer service experience with good attention to detail and be able to communicate effectively. The job does require being punctual and reliable and committed to this assignment. Strong working knowledge of MS Office is a must. This is a fast paced setting and being able to multitask is strongly desired. Reliable transportation is desired. Medical billing, billing, call center or data entry experience preferred.

    If interested, please respond to this ad!
  • Location: Palm Desert
    Job Type : Contract
    Date: Thursday, 23 March 2017
    Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

    Main Job Tasks and Responsibilities
    answer calls and respond to emails
    handle customer inquiries both telephonic and by email
    research required information using available resources
    manage and resolve customer complaints
    provide customers with product and service information
    enter new customer information into system
    update existing customer information
    process orders, forms and applications
    identify and escalate priority issues
    route calls to appropriate resource
    follow up customer calls where necessary
    document all call information according to standard operating procedures
    complete call logs
    produce call reports

    Education and Experience
    high school diploma or equivalent
    proficient in relevant computer applications
    required language proficiency
    knowledge of customer service principles and practices
    knowledge of call center telephony and technology
    some experience in a call center or customer service environment
    good data entry and typing skills
    knowledge of administration and clerical processes

    Key Competencies
    verbal and written communication skills
    listening skills
    problem analysis and problem solving
    customer service orientation
    organizational skills
    attention to detail
    judgment
    adaptability
    team work
    stress tolerance
    resilience
  • Location: Topeka
    Job Type : Temporary
    Date: Wednesday, 22 March 2017
    Manpower is currently hiring for bilingual candidates to work in a call center. This is a full-time position. This is a long term assignment with pay starting at $12/hour. Call center experience preferred.

    If you are interested, please send your resume to topeka.ks@manpower.com for consideration.

    Don't forget to tell your friends!

    EOE
  • Location: Reading
    Job Type : Temporary
    Date: Wednesday, 22 March 2017
    Are you a dynamic person who likes to interact with people? Do you seek an opportunity to showcase your customer service skills? If so, please continue to read on!

    This opportunity requires excellent communication skills, problem solving and conflict resolution abilities coupled with the ability to communicate with all levels of management and outside vendors.

    Responsibilities:

    The Call Center Representatives are responsible for providing consistent high quality customer service to customers via the telephone by accurately responding and educating customers on banking services. While consistently adhering to bank policies and procedures, code of ethics and all Federal, State and local laws.

    *Resolves problems by clarifying; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved challenges.
    *Build; Strengthen Customer Relations.
    *Sell additional services by recognizing opportunities to up sell accounts; by explaining new features.
    *The ability to excel in a fast pace environment coupled with the ability to multi-ask while accurately documenting Customer files.

    Manpower offers all the advantages you would expect from an industry leader - including a competitive salary, comprehensive health benefits, training and much more.

    Apply today at manpower.com
  • Location: Butler
    Job Type : Temporary
    Date: Wednesday, 22 March 2017
    Customer Service:

    Calling all Customer Service Workers with procurement experperience-Manpower has work for you! Ready to put your close attention to detail, organization skills, and data entry skills to use? Eager to put you reliable transportation to good use? This opportunity is available in Butler, PA (zip code 16001), has a $19/hr pay rate, and is available for a speedy start!

    Job Duties:
    · Convert purchase requisitions to purchaser orders using SAP
    · Provide assistance with internal customer calls as needed
    · Expedite purchase orders ensuring timely deliveries
    · Responsible for daily reporting
    · Monitor completion and accuracy of daily activities
    · Use/update Excel to track purchase requisition statuses
    · Coordinate with global buyers where appropriate and ensure North America compliance with procurement contracts
    · Issue RFX
    · Perform bid comparison and vendor evaluation, lead award decisions, negotiate contract terms, coordinate with legal, and ensure on-going contract compliance

    Qualifications:
    · Associates Degree preferred
    · Minimum 2 years customer service experience required
    · Experience with SAP
    · Strong Microsoft Office skills
    · Strong data entry skills
    · Ability to work under pressure with deadlines
    · Strong background in procurement
    · An opportunity to shine with your desirable administrative skills
    · A great way to start off your relationship with the most ethical agency of 2015-Manpower.

    Interested in moving forward with this Customer Service Job? Apply now!
  • Location: Topeka
    Job Type : Temporary
    Date: Wednesday, 22 March 2017
    Manpower is currently hiring for several candidates to make outbound calls to assess health risks of people over 18. This is a part-time position and requires weekend hours and weekday evenings. This is a long term assignment with pay starting at $9/hour. Qualified candidates will have data entry experience and ability to communicate effectively over the phone.

    Call center experience preferred but not required.

    If you are interested, please send your resume to topeka.ks@manpower.com for consideration.

    Don't forget to tell your friends!

    EOE