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  • Location: Scranton
    Job Type : Temporary
    Date: Wednesday, 18 January 2017
    Manpower in Scranton is searching for experienced Call Center Customer Service Agents for a career opportunity at an excellent location in the Dunmore Area. Starting pay rate is $12.50 p/h - $14.00 p/h. Hours/Days of work are an assigned (8) hour shift starting as early as 10:00 am or as late as 12:00 pm, Monday through Friday. Great Life/Work Balance - no 24 x 7 availability requirement!
    For consideration, you must be able to show a minimum of one year recent verifiable Call Center Customer Service experience. Computer proficiency with strong navigational skills and your ability to learn new systems quickly are necessary for your success in this role. Paid Orientation and Training to start on February 13th. It is strongly recommended that you apply today to secure your potential career opportunity.
    In this role you will be taking inbound calls and assisting customers with changes to their accounts, billing questions, and other customer service related inquiries. Upon completion of training, you will be assigned an (8) hour shift starting as early as 10:00 am or as late as 12:00 pm. If selected, all candidates will need to complete a background check and drug screen prior to starting - so don't delay.
    For additional information and to apply, visit www.manpower.com and enter the search location of Scranton PA. Apply directly to "Call Center Professionals" ad today!
  • Location: Scranton
    Job Type : Permanent
    Date: Wednesday, 18 January 2017
    Manpower in Scranton is searching for 50 experienced Customer Service Representatives to assist high end clients with travel arrangements. Starting pay rate is $12.00 p/h and includes the opportunity to earn a monthly bonus of up to $500! Benefits include Medical/Dental/Vision & Life Insurance, FSA, 401(k), EAP, Paid Time Off, Paid Holidays and more!

    The Scranton Manpower office is pre-screening candidates for these awesome career opportunities. If you qualify based on through our office, we will schedule you for a personal interview with our client. If selected for hire, you will become a permanent employee in our client's Wilkes-Barre Area location immediately. Your orientation and paid training begins on January 18th.

    In this role you will be taking inbound calls and assisting members with vacation and other travel arrangements. Upon completion of training, you will be assigned a shift. Must be available between 7:00 am and midnight. Shift bids are completed quarterly and the better performers receive priority placement.

    To be considered, you must have at least one year of recent Call Center Customer Service or Travel Agency experience, proof of education, excellent customer service skills and computer proficiency. A Background Check and Drug Screen required.

    For additional information and to apply for this immediate hire opportunity in NEPA's premier contact center, apply online at manpowerjobs.com and search Scranton, PA for "Customer Service "Permanent Hire" today!
  • Location: Barrie
    Job Type : Permanent
    Date: Tuesday, 17 January 2017
    Looking for a leadership role in the customer service field? Looking to stay close to home and work in Barrie? We have an amazing opportunity coming your way!

    -The qualified candidate will be responsible for working with the Business Manager in achieving team performance expectations, meeting the campaign goals, and continually seeking opportunities to improve call center operations, including people, processes, and technologies
    Daily activities primarily focus on Contact Centre performance, effectively leading and managing a team of TLs to meet company objectives in all areas of customer service
    - lead a team of Team Leaders by providing them with direction, support and career development. Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, and improve overall team performance.
    - Oversee the day-to-day operations of the campaign Team in accordance with the clients Core Values by providing outstanding service to both internal and external customers.
    -Position responsibilities include coaching and development of TL's to meet and exceed established call center goals, ensuring adherence to established business processes and policies, and creating a positive and fun working environment.
    - Additional responsibilities may be added as the needs of the business change and expand:

    What you bring…

    * Have worked in an operations department.
    * Have worked with figures and understand basic mathematics needed for reporting, analysis, and differentiation purposes.
    * Manage your time effectively and be focused on setting clear objectives and priorities.
    * Have worked in a performance driven environment
    * Have led a team of people
    * Be able to positively influence a team not necessarily from a position of authority
    * Be able to build consensus and sense of commitment
    * Inspire others to reach their full potential
    * Be viewed in the company as a Team Player
    * Have a good understanding of CRM best practice
    * Have other language skills including English
    Be highly motivated and prepared to work hard.
    * Have high personal energy and enjoy a lively environment.
    * Be highly flexible and welcome change/improvements

    Interested? Apply Now!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Barrie
    Job Type : Permanent
    Date: Tuesday, 17 January 2017
    Looking for a leadership role in the customer service field? Looking to stay close to home and work in Barrie? We have an amazing opportunity coming your way!

    THE POSITION:
    * The Team Leader (TL) is directly responsible for coaching, managing product knowledge, profitability, quality, and effectiveness for his/her team. His/her daily activities primarily focus on effective leading and managing a team of CSR to meet company objectives in all areas of employee, client and shareholder satisfaction. This especially includes the developing competencies of the CSRs and ensuring that behaviors are in alignment with the client goals.
    * The TL reports directly to the Operations Manager.
    * The primary objective of the Team Leader is to meet and exceed set targets through managing operational performance, attendance, and quality of products and services delivered by each CSR within his/her team.
    - Responsible for achieving employee, client, and shareholder satisfaction through effective people leadership and coaching.
    - Additional responsibilities may be added as the needs of the business change and expand

    WHAT YOU BRING:
    * Have worked in an operations department.
    * Have worked with figures and understand basic mathematics needed for reporting, analysis, and differentiation purposes.
    * Manage your time effectively and be focused on setting clear objectives and priorities.
    * Have worked in a performance driven environment
    * Have lead a team of people
    * Have a good understanding of CRM best practice
    * Have other language skills including English
    * Be self motivated and commercially minded.
    * Have effective leadership skills impacting people behavior including those that do not report directly to you.
    * Have effective analytical skills to analyze results and make decisions based on facts and figures.
    * Inspire other people to reach their full potential.
    * Take ownership for quality, competence, and commitment.
    * Enjoy/thrive on autonomy within the franchise framework and be results focused.
    * Be highly motivated and prepared to work hard.
    * Have high personal energy and enjoy a lively environment.
    * Be highly flexible and welcome change/improvements

    Interested? Apply Now!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Winnipeg
    Job Type : Permanent
    Date: Saturday, 14 January 2017
    Our client recognize that our employees are one of our most valuable assets and recognize that by embracing our differences, they can provide exceptional service with an innovative perspective.

    They strive to recruit, hire, and train a diverse group of talent that possesses innovation, creativity, enthusiasm, honesty, integrity, and professionalism while delivering exceptional customer service to both our internal and external customers.

    They provide a fun and enjoyable work environment that encourages entrepreneurial thinking and collaboration. We are encouraged to express our ideas and are recognized for high achievements. We are led by example and are expected to respect one another and sustain a high standard of ethics, while achieving financial stability to the highest degree.

    Our Winnipeg based client who is an established multinational company in Canada is seeking Customer Service Representatives Inbound (Up-Selling Experience) to work on a Permanent Full Time basis to work in there Call Center, these positions offer a minimum of 40 hours per week and set to commence on February 06 2017.

    Your responsibility is to provide excellent customer service and demonstrate your Sales /Up Selling Skills to existing clients and new clientele.

    What we offer:

    * Excellent Wages, Awesome Incentive Structure (Uncapped) and Full Comprehensive Benefit Package
    * Vacation Leave - 3 Weeks and Fantastic Employee Discounts with their services
    * Success Sharing Program, Employee Share Purchase Plan, Employee Stock Options Programs,
    * Scholarships for dependents, enhanced parental leave, and retirement and savings plans

    In order to qualify for this role, it is vital that you:

    * Be available Monday through Sunday
    * Ability to attend 3-5 weeks of training Monday to Friday.
    * The regular hours for the training are from 7:00AM - 3:30PM and Ability to Hours for 7:00AM - 3:30PM OR 3:30PM - 10:00PM
    * Successful candidates must be available rotational shifts either starting as early as 6:45AM and may end till 12:00AM
    * Must be eligible and legally work in Canada

    Must have qualifications:

    * No less than 2 year of Customer Service experience within retail, food and beverage, restaurant, hospitality, call center or professional sales and marketing role.
    * Proficient in Microsoft Office Suite
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills
    * Ability to be flexible organized and manages priorities

    Nice to Have

    * Have access to Vehicle or have means of transportation/ Valid Class 5 Driver's license.

    To learn more about the changing world of work, please visit our website at www.manpower.ca, follow us on Facebook Manpower Winnipeg.
  • Location: Winnipeg
    Job Type : Permanent
    Date: Saturday, 14 January 2017
    Our client recognize that our employees are one of our most valuable assets and recognize that by embracing our differences, they can provide exceptional service with an innovative perspective.

    They strive to recruit, hire, and train a diverse group of talent that possesses innovation, creativity, enthusiasm, honesty, integrity, and professionalism while delivering exceptional customer service to both our internal and external customers.

    They provide a fun and enjoyable work environment that encourages entrepreneurial thinking and collaboration. We are encouraged to express our ideas and are recognized for high achievements. We are led by example and are expected to respect one another and sustain a high standard of ethics, while achieving financial stability to the highest degree.

    Our Winnipeg based client who is an established multinational company in Canada is seeking Customer Service Representatives Inbound (Up-Selling Experience) to work on a Permanent Full Time basis to work in there Call Center, these positions offer a minimum of 40 hours per week and set to commence on February 06 2017.

    Your responsibility is to provide excellent customer service and demonstrate your Sales /Up Selling Skills to existing clients and new clientele.

    What we offer:

    * Excellent Wages, Awesome Incentive Structure (Uncapped) and Full Comprehensive Benefit Package
    * Vacation Leave - 3 Weeks and Fantastic Employee Discounts with their services
    * Success Sharing Program, Employee Share Purchase Plan, Employee Stock Options Programs,
    * Scholarships for dependents, enhanced parental leave, and retirement and savings plans

    In order to qualify for this role, it is vital that you:

    * Be available Monday through Sunday
    * Ability to attend 3-5 weeks of training Monday to Friday.
    * The regular hours for the training are from 7:00AM - 3:30PM and Ability to Hours for 7:00AM - 3:30PM OR 3:30PM - 10:00PM
    * Successful candidates must be available rotational shifts either starting as early as 6:45AM and may end till 12:00AM
    * Must be eligible and legally to work in Canada

    Must have qualifications:

    * No less than 2 year of Customer Service experience within retail, food and beverage, restaurant, hospitality, call center or professional sales and marketing role.
    * Proficient in Microsoft Office Suite
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills
    * Ability to be flexible organized and manages priorities

    Nice to Have

    * Have access to Vehicle or have means of transportation/ Valid Class 5 Driver's license.

    To learn more about the changing world of work, please visit our website at www.manpower.ca, follow us on Facebook Manpower Winnipeg.
  • Location: Gadsden
    Job Type : Contract
    Date: Friday, 13 January 2017
    Manpower is looking to fill a warehouse position.
    1st Shift
    $10.00/hour
    Monday - Friday
    Job Description:
    Warehouse Skills
    Computer Skills
    Detail Oriented
    Works well alone or with a team
    Communication Skills
    Forklift Experience but not a deal breaker
    Admin capabilities is a plus
    Requirements:
    High School Diploma
    Clear Background
    Clear Drug Screen
    *** The skills needed for the position
    If you are interested, please come into the Manpower office at
    201 S. 1st Street, Gadsden, AL.
  • Location: Winnipeg
    Job Type : Permanent
    Date: Thursday, 12 January 2017
    Our client recognizes that our employees are one of our most valuable assets and recognize that by embracing our differences, they can provide exceptional service with an innovative perspective.

    They strive to recruit, hire, and train a diverse group of talent that possesses innovation, creativity, enthusiasm, honesty, integrity, and professionalism while delivering exceptional customer service to both our internal and external customers.

    They provide a fun and enjoyable work environment that encourages entrepreneurial thinking and collaboration. We are encouraged to express our ideas and are recognized for high achievements. We are led by example and are expected to respect one another and sustain a high standard of ethics, while achieving financial stability to the highest degree.

    Our Winnipeg based client who is an established multinational company in Canada is seeking Customer Service Representatives Inbound (Up-Selling Experience) to work on a Permanent Full Time basis to work in there Call Center, these positions offer a minimum of 40 hours per week and set to commence on February 06 2017.

    Your responsibility is to provide excellent customer service and demonstrate your Sales /Up Selling Skills to existing clients and new clientele.

    What we offer:

    * Excellent Wages, Awesome Incentive Structure (Uncapped) and Full Comprehensive Benefit Package
    * Vacation Leave - 3 Weeks and Fantastic Employee Discounts with their services
    * Success Sharing Program, Employee Share Purchase Plan, Employee Stock Options Programs,
    * Scholarships for dependents, enhanced parental leave, and retirement and savings plans

    In order to qualify for this role, it is vital that you:

    * Be available Monday through Sunday
    * Ability to attend 3-5 weeks of training Monday to Friday.
    * The regular hours for the training are from 7:00AM - 3:30PM and Ability to Hours for 7:00AM - 3:30PM OR 3:30PM - 10:00PM
    * Successful candidates must be available rotational shifts either starting as early as 6:45AM and may end till 12:00AM
    * Eligible to Legally Able to work in Canada
    * Must have over 1 year validity for Work Permit prior to expiring of the permit

    Must have qualifications:

    * No less than 2 year of Customer Service experience within retail, food and beverage, restaurant, hospitality, call center or professional sales and marketing role.
    * Proficient in Microsoft Office Suite
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills
    * Ability to be flexible organized and manages priorities

    Nice to Have

    * Have access to Vehicle or have means of transportation/ Valid Class 5 Driver's license.

    To learn more about the changing world of work, please visit our website at www.manpower.ca, follow us on Facebook Manpower Winnipeg.
  • Location: Oakland
    Job Type : Contract
    Date: Thursday, 05 January 2017
    Primary Responsibilities: Customer Support Associates are the Initial point of support (both phone and email) for the Mosaic loan product and technology platform. Associates are principally engaged in answering inbound phone calls and responding to emails from Mosaic borrowers and installer partners during the customer acquisition (pre-loan) stages.
    Secondary Responsibilities: Credit underwriting, assistance with other underwriting (review queues) as needed to satisfy SLAs, supporting infrequent inquiries from customers of Mosaic's dormant investment platform.
    Essential:
    * Customer Service
    * High volume call handling
    * Technical skills (software)
    * Attention to detail
    * Oral and written communication
    * Nice to have:
    * Financial products / bank experience
    * Spanish fluency
    Metrics: (individual) 40 calls/day, 10 tickets solved/day, no more than 20 unsolved tickets at any time; minimum 95% score on weekly phone audit/evaluation [example], average call time 5m or less, average wrap-up time 2.5m or less; (team) 85% of calls answered in 60 seconds, 100% of partner tickets first reply in 2 hours
  • Location: Indianapolis , Carmel , Zionsville
    Job Type : Permanent
    Date: Monday, 21 March 2016
    Responsible for the promotion and sale of products and services to include video, high-speed internet and voice services. Develops a foundational knowledge of the products and services, improves his/her sales skills, and learns to maximize sales through effectively working their assigned turf.
  • Location: Kalamazoo , Battle Creek
    Job Type : Permanent
    Date: Friday, 04 March 2016
    Responsible for the promotion and sale of products and services to include video, high-speed internet and voice services. Develops a foundational knowledge of the products and services, improves his/her sales skills, and learns to maximize sales through effectively working their assigned turf.