Home  Call Centre and Customer Service Jobs
  • Location: Montreal
    Job Type : Permanent
    Date: Monday, 27 February 2017
    Vous cherchez un poste stable à temps plein et à long terme ? C'est exactement ce que nous avons à vous offrir.

    Notre client œuvrant dans le domaine de la sécurité résidentielle et commerciale est présentement à la recherche d'agent(e)s service à la clientèle/soutien technique pour combler plusieurs postes permanents à St-Léonard (Métro Langelier + 1 bus).

    En plus d'être admissible à un programme d'avantages sociaux et de formation continue, vous aurez la chance d'évoluer dans un environnement dynamique et convivial qui est accessible en transport en commun.

    Les horaires de nuit vous garantissent de travailler 40 heures par semaine à un salaire plus que compétitif tout en vous permettant de vaquer à vos occupations pendant la journée.

    Les principales tâches à effectuer
    * -Répondre aux appels des clients
    * -Communiquer avec les services d'urgence.
    * -Identifier et Résoudre les problèmes techniques des clients
    * -Ouvrir les dossiers et vérifier la facturation
    * -Effectuer des dépôts et remboursements.
    * -Effectuer des suivis avec les clients
    * -Autres tâches connexes

    La personne idéale sera bilingue anglais et français, détiendra au moins une année d'expérience en service à la clientèle et sera disponible de JOUR pour la formation de 3 semaines. Être détenteur d'un diplôme de secondaire 5 terminé est un atout.
  • Location: Pottsville
    Job Type : Contract
    Date: Monday, 27 February 2017
    We are looking for qualified candidates to work in a call center. Utilize your courteous, timely, and accurate customer service skills!

    You will be assisting internal and external customers with answering inquiries and solving problems related to the consumer questions.

    Skills Required:

    Computer Savvy
    Able to Multi-Task
    Great Communication Skills

    Put your clean background to use!
    HS Diploma Required

    Flexible Day Shift: 8:30 am -5:00 & 9:00 am - 6:00 pm

    If you are interested please register on-line at www.manpower.com and upload your resume! & Call the office @ 570-622-9704
  • Location: Ada
    Job Type : Contract
    Date: Monday, 27 February 2017
    Manpower is looking to hire 20 bilingual (Spanish/French/Mandarin) call center representatives to join us this May. We have both full-time and part-time positions available
    What's in it for you?
    - Performance bonus
    - Competitive wages
    - Paid training
    - Free college tuition

    What's the job?
    - Process customer orders and business maintenance requests efficiently
    - Provide bilingual customer support in Spanish, Mandarin or French as well as English
    - Provide friendly, helpful service to all internal and external customers through accurate and proficient utilization of the knowledge management tool and additional training received

    What you bring to the job
    - A great attitude and a friendly voice
    - A high school diploma or GED
    - Ability to pass a background check and drug screen
    Stop your job search and apply today. We love referrals so please share our jobs with family and friends.
  • Location: Conway
    Job Type : Contract
    Date: Monday, 27 February 2017
    We are seeking a Call Center Trainer Positions to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    * Executes comprehensive training programs
    * Analyze and improve training effectiveness
    * Communicate cross training
    * Handle customer inquiries and complaints
    * Provide information about the products and services
    * Troubleshoot and resolve product issues and concerns
    * Document and update customer records based on interactions
    * Develop and maintain a knowledge base of the evolving products and services

    ​Qualifications:

    * Previous experience in customer service, sales, or other related fields
    * Demonstrated strong interpersonal communication, active listening, motivational and facilitation skills
    * Proven flexibility to manage last minute training requests or changes
    * Demonstrated proficient performance management and effective coaching techniques
    * Ability to prioritize and multitask
    * Positive and professional demeanor
    * Excellent written and verbal communication skills

    We are seeking a Call Center Trainer Positions to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    Executes comprehensive training programs
    Analyze and improve training effectiveness
    Communicate cross training
    Handle customer inquiries and complaints
    Provide information about the products and services
    Troubleshoot and resolve product issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving products and services
    Qualifications:

    Previous experience in customer service, sales, or other related fields
    Demonstrated strong interpersonal communication, active listening, motivational and facilitation skills
    Proven flexibility to manage last minute training requests or changes
    Demonstrated proficient performance management and effective coaching techniques
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills

    Manpower South Central
  • Location: Topeka
    Job Type : Temporary
    Date: Monday, 27 February 2017
    Manpower is currently hiring for several candidates to make outbound calls to assess health risks of people over 18. This is a part-time position and requires weekend hours and weekday evenings. This is a long term assignment with pay starting at $9/hour. Qualified candidates will have data entry experience and ability to communicate effectively over the phone.

    Call center experience preferred but not required.

    If you are interested, please send your resume to Topeka.ks@manpower.com for consideration.

    Don't forget to tell your friends!

    EOE
  • Location: Hatfield
    Job Type : Permanent
    Date: Monday, 27 February 2017
    Manpower Staffing has a corporate location in East Norriton, PA and we are seeking an experienced Customer Service representative to answer calls and assist clients with invoices, schedule service and some data entry in Hatfield, PA. This is a Temp to Perm opportunity for the right candidate. We are seeking to fill this position quickly. Salary is based on experience.
  • Location: Champaign
    Job Type : Temporary
    Date: Monday, 27 February 2017
    Customer Service Representative needed Full Time busy environment

    You will be:

    Providing quality customer service to a variety of people, answering phones, greeting customers and staff, and type accurately and quickly, and a variety of other clerical duties.


    Hours are Monday - Friday from 8 am -5 pm.

    Pay is $10.00 hourly.

    This position is located in Champaign, IL.

    This is a temp to perm position for the right candidate.
    "Manpower Recruits Safe Employees"

    Apply online at www.manpowerillinois.com and upload a current resume.

    We love referrals so if you know someone looking for a job please feel free to share this with someone.
  • Location: Scranton
    Job Type : Contract
    Date: Monday, 27 February 2017
    Top Area Customer Service Center in Jessup PA is exploding with opportunity and is offering Temporary to Hire Career Opportunities to qualified Customer Service Representatives. All positions to start Paid Training ASAP. Starting pay rate is $12.00 per hour and the hours of Paid Training are 8:00 am - 4:30 pm. Upon completion of training, you will be assigned to a shift beginning as early as 8:00 am or as late as 2:00 pm. Alternate shift may be selected once seniority is gained. Once Quality Scores are achieved, Customer Service Representatives may be offered the option to Work from Home. Orientation and training will start on 03/06/17.

    This position requires intelligence, compassion and the ability to communicate well. Will be taking inbound calls from healthcare insurance subscribers. With the information gained in training, you will help subscribers make plan choices and answer other questions that they may have regarding their plans. During peak season there will be an opportunity for overtime and occasional weekend work.

    To be considered, you must have had at least 6 months Customer Service experience by phone or in person, a successful background check, drug screen and professional references. If selected for a personal interview, proof of highest level of education (HS Diploma or GED is minimum) must be provided at the time of your interview. For consideration for this great career opportunity, click on the link below. It will take you to a brief qualifying questionnaire. Following, you will receive an email with a link to the Customer Service Skill Assessment. The assessment takes approximately 45 - 60 minutes of undisturbed time to complete. We will have your results within one business day!
    Click on the link below or copy and paste into your browser:

    www.directch.com/manpowertmg

    Good luck!
  • Location: Scranton
    Job Type : Contract
    Date: Monday, 27 February 2017
    Top Area Customer Service Center in Jessup PA is exploding with opportunity and is offering Temporary to Hire Career Opportunities to qualified Customer Service Representatives. All positions to start Paid Training ASAP. Starting pay rate is $12.00 per hour and the hours of Paid Training are 8:00 am - 4:30 pm. Upon completion of training, you will be assigned to a shift beginning as early as 8:00 am or as late as 2:00 pm. Alternate shift may be selected once seniority is gained. Once Quality Scores are achieved, Customer Service Representatives may be offered the option to Work from Home. Orientation and training will start on 03/06/17.

    This position requires intelligence, compassion and the ability to communicate well. Will be taking inbound calls from health care insurance subscribers. With the information gained in training, you will help subscribers make plan choices and answer other questions that they may have regarding their plans. During peak season there will be an opportunity for overtime and occasional weekend work.

    To be considered, you must have had at least 6 months Customer Service experience by phone or in person, a successful background check, drug screen and professional references. If selected for a personal interview, proof of highest level of education (HS Diploma or GED is minimum) must be provided at the time of your interview. For consideration for this great career opportunity, click on the link below. It will take you to a brief qualifying questionnaire. Following, you will receive an email with a link to the Customer Service Skill Assessment. The assessment takes approximately 45 - 60 minutes of undisturbed time to complete. We will have your results within one business day!
    Click on the link below or copy and paste into your browser:

    www.directch.com/manpowertmg
  • Location: Scranton
    Job Type : Temporary
    Date: Monday, 27 February 2017
    Excellent new opportunities at a premiere Call Center in the Pittston Area seeking professional Call Center Customer Service Representatives. Pay rate for this long-term project is $17.41 per hour and the hours of work are 3:30 pm - 12:00 am, Monday - Friday. Paid holidays available immediately and paid vacation after one year. Training schedule is 8:00 am - 4:30 pm. Upon completion you will move to the 3:30 - midnight shift.

    The professional Customer Service Representative responds by phone or correspondence to the questions of subscribers. Excellent communication skills and the ability to pay close attention to detail in a fast paced environment will be necessary for success in this role. Proficiency in Word, Excel and Outlook is essential and your Data Entry needs to be fast and accurate. Candidates who are pre-selected will be required to take an assessment to measure these skills. To advance, you must be able to show a minimum of one year's recent experience in a Call Center performing Customer Service.

    Other pre-requisites include proof of education (HS Diploma or equivalent minimum) and clearance of a comprehensive background check prior to starting. If you thrive in a professional environment and have the desire to provide truly excellent customer service, apply now on www.manpower.com and search Scranton, PA for this opportunity.

    To learn more about Manpower's free Career Resources, including your ability to earn a free associates or bachelors degree, visit ttp://www.manpowergroup.us/mypath/.
  • Location: Scranton
    Job Type : Contract
    Date: Monday, 27 February 2017
    Immediate temporary to hire opportunity in the Scranton Area for a professional Student Support Advisor. Starting pay rate is $15.00/hr. and the hours of work are 2:00 pm - 10:00 pm, Monday - Friday. In this role you will be working closely with students and their parents to ensure a high level of customer service and satisfaction through inbound and outbound calls. You will provide follow-up based on an established customer communication plan. For consideration, candidates will have:
    * 2 years' experience in a Call Center Customer Support role
    * Proof of an Associates Degree or higher degree - required at the time of your interview
    * Proficiency in MS Office, excellent navigational skills and the ability to learn new systems quickly
    * Technical competency to assist students with the use of online tools
    * Excellent written and verbal communicative capability and will demonstrate empathy, respect and understanding while resolving the concerns of the students and parents on the first contact
    * The resolve to absorb policies, procedures and products and to attend all ongoing meetings and training to remain up to date
    The candidate for this career opportunity will be available to start immediately ASAP and maintain a professional record of punctuality and attendance. To apply, visit www.manpower.com. Enter Scranton PA as your search location.
  • Location: Ann Arbor
    Job Type : Temporary
    Date: Monday, 27 February 2017
    Manpower is currently seeking a Technical Support Representative for our client in Ann Arbor. This is a full-time position working day shift and pays $17.00 per hour. The selected candidate will answer inbound customer calls, assist with print and software issues and possess strong data entry skills and a professional phone demeanor.

    For more information and to apply today, call 734-665-3757 ext: 4. Get a head start by creating an account at manpower.com and then give us a call!

    Know of others looking for work? Please share this post! You could earn a $50 referral bonus for each successful referral.

    To see more openings with Manpower across Southeastern Michigan, visit manpowermi.com or follow us on social media.

    Manpower, Inc. of SE Michigan is an Equal Opportunity Employer.
  • Location: Scranton
    Job Type : Contract
    Date: Sunday, 26 February 2017
    Highly successful Customer Service Center in Jessup PA is growing again and is offering Temporary to Hire Careers to qualified Customer Service Representatives. All positions to start Paid Training ASAP. Starting pay rate is $12.00 per hour and the hours of Paid Training are 8:00 am - 4:30 pm. Upon completion of training, you will be assigned to a shift beginning as early as 8:00 am or as late as 2:00 pm. Alternate shift may be selected once seniority is gained. Once Quality Scores are achieved, Customer Service Representatives may be offered the option to Work from Home. Orientation and training will start on 03/06/17.

    This position requires intelligence, compassion and the ability to communicate well. Will be taking inbound calls from insurance subscribers. With the information gained in training, you will help subscribers make plan choices and answer other questions that they may have regarding their plans. During peak season there will be an opportunity for overtime and occasional weekend work.

    To be considered, you must have had at least 6 months Customer Service experience by phone or in person, a successful background check, drug screen and professional references. If selected for a personal interview, proof of highest level of education (HS Diploma or GED is minimum) must be provided at the time of your interview. For consideration for this great career opportunity, click on the link below. It will take you to a brief qualifying questionnaire. Following, you will receive an email with a link to the Customer Service Skill Assessment. The assessment takes approximately 45 - 60 minutes of undisturbed time to complete. We will have your results within one business day!

    Click on the link below or copy and paste into your browser:

    www.directch.com/manpowertmg

    Good luck!

    This opportunity is being offered by Manpower in Scranton PA
  • Location: Scranton
    Job Type : Contract
    Date: Sunday, 26 February 2017
    Excellent new opportunities at a premiere Call Center in the Pittston Area seeking professional Call Center Customer Service Representatives. Positions need to be filled with qualified candidates ASAP. Pay rate for this long-term project is $17.41 per hour and the hours of work are 3:30 pm - 12:00 am, Monday - Friday. Paid holidays available immediately. Training schedule is 8:00 am - 4:30 pm. Upon completion you will move to the 3:30 - midnight shift.

    The professional Customer Service Representative responds by phone or correspondence to the questions of subscribers. Excellent communication skills and the ability to pay close attention to detail in a fast paced environment will be necessary for success in this role. Proficiency in Word, Excel and Outlook is essential and your Data Entry needs to be fast and accurate. Candidates who are preselected will be required to take an assessment to measure these skills. To advance, you must be able to show a minimum of one year's recent experience in a Call Center performing Customer Service.

    Other requirements include proof of education (HS Diploma or equivalent minimum) and clearance of a comprehensive background check prior to starting. If you thrive in a professional environment and have the desire to provide truly excellent customer service, apply now on www.manpower.com and search Scranton, PA for this opportunity.

    To learn more about Manpower's free Career Resources, including your ability to earn a free associates or bachelors degree, visit http://www.manpowergroup.us/mypath/.
  • Location: Kingston
    Job Type : Permanent
    Date: Saturday, 25 February 2017
    Manpower is currently placing Bilingual Customer Service Representatives in permanent positions with our reputable client in Kingston, ON.

    Have you been looking for a position that offers better compensation? Our client offers competitive wages for experienced, solution driven, professionals. Are you seeking a more formal business atmosphere? We have just the right opportunity for you, as our client is known for their professional office environment.

    It's your time to shine. You want to be challenged in your daily work duties. In this position, you will have the chance to showcase your efficiency multitasking through various systems and applications. If career advancement tops your list of most important attributes in a new job, you will do just that in this role. Our client is renowned for their commitment in helping employees reach occupational objectives and personal growth. You already know that this employment opportunity offers great wages, but we are pleased to announce that it also allows access to a comprehensive benefit package including a dynamic health and pension plan.





    Let our connections work for you. Our Talent Placement Specialist; Christina O'Brien is best known for her dedication in matching top talent to the best career opportunities available in today's market. Let's get started. Apply now and follow up with Christina O'Brien to discuss further. 613-329-5114

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Jackson
    Job Type : Temporary
    Date: Friday, 24 February 2017
    Customer Scheduling support person needed. Candidate will answer the phones, schedule tax preparation appointments for individuals and households, and send e-mail/mail reminders. A clear speaking voice, should be able to relate with all clients, and be comfortable using a computer. Work hours are: M-F, 9-3, and the pay rate is $9.50. This position is temporary, and will end in April.
  • Location: Conway
    Job Type : Contract
    Date: Friday, 24 February 2017
    We are seeking a Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:
    Handle customer inquiries and complaints
    Provide information about the products and services
    Troubleshoot and resolve product issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving products and services

    Qualifications:
    Bilingual is required (Spanish)
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills
    High school diploma or GED

    Pay rate: $13.00 hourly
    Monday - Friday, able to work an 8 hour roatating shift 7am-7pm
  • Location: Mississauga
    Job Type : Contract
    Date: Friday, 24 February 2017
    Bilingual Customer Service Representatives
    Our client, a leading major appliance company located in Mississauga, is seeking professional Bilingual Customer Service Representatives to join their extremely dynamic and growing team.
    This is an immediate need and wonderful opportunity for an on-going position with major growth potential for that next step of your career.
    What's in it for you?

    * Pay $ 18 plus + 4% vacation pay
    * Day shift:
    o 8:00 am - 5:00pm (Monday - Friday)
    o 9:00 am - 6:00pm (Monday - Friday)
    * Ongoing opportunity
    * Opportunities to grow

    What the job is
    * Guide customers through their order and process them in a fast-paced environment using world-class technology.
    * Communicate with positive, friendly customers via phone, email and chat.
    * Help customers navigate the website and place orders online.
    * Provide knowledgeable answers to questions about product, pricing and availability.
    * Work with internal departments to meet our customers' needs.
    * Work with customers to resolve product returns, shipping inquiries and order status questions.
    What you bring to the job

    * Exceptional verbal and written communication skills
    * Fluently bilingual (English/French) is a requirement for this role
    * Intermediate MS Office, Excel and Internet skills required, SAP experience an asset
    * Ability to multi task and navigate between screens
    * 1-2 years previous customer service experience, over the phone sales experience, an asset
    Don't miss out on this AMAZING opportunity - please apply directly today for immediate consideration AND Get a Bonus for who you know! We know that great Bilingual talent knows great talent and we want to reward you! If you refer someone to work for Manpower and successfully complete their assignment, you could potentially earn $50 dollars cash for each referral.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Jacksonville
    Job Type : Contract
    Date: Friday, 24 February 2017
    The CSA is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.

    Key Responsibilities
    * Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software.
    * Ask offenders scripted questions and provide offenders with actions to take
    * Effectively utilize resources, i.e. computer systems, software programs, and phone equipment.
    * Consistently apply knowledge required to perform technical and procedural aspects of the position.
    * Documents all calls.

    Basic/Minimum qualifications
    * High School Diploma / GED
    * Minimum one (1) year experience working directly with customers in a customer service and/or problem solving capacity.
    * Excellent customer service skills.
    * Proficient in verbal and written communication skills, including excellent listening skills.
    * Excellent PC skills required
    * Must be able to type and talk simultaneously.
    * Bilingual Spanish/English is required

    Preferred qualifications
    * Technical and or previous law enforcement background a plus.
    * Positive / team oriented attitude; works well with others in a team environment
    * Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions

    This is a 2nd shift position working Monday through Friday 4 PM - 12:30 AM.
  • Location: Irving
    Job Type : Contract
    Date: Friday, 24 February 2017
    Call Center Agent

    Location Irving TX

    Pay:
    $14.00 Per Hour English only
    $14.50 Per Hour Bilingual Spanish or French

    2 years call center and Online Active Chat experience required

    Schedule
    Hours: 11:00 a.m. - 8:00 p.m., 1:00 p.m. - 10:00 p.m. and 2:00 p.m. to 11:00 p.m.
    Work days: Monday thru Saturday and with one of these days off: Tuesday, Wednesday, Thursday or Friday (days off will not be consecutive).
    Flexibility to work other schedules, based on needs of the business
    Closed: Sundays.

    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent. Essential Job Functions/Accountabilities include the following

    Handle telephone calls and emails at this time, with future work to include calls, chat, email, Social Media and/or other contact types as assigned.

    Respond to general inquiries and resolving concerns; communicate information in a language and at a level that can be readily understood by each customer.
    De-escalate problem calls and try to resolve before escalating calls as appropriate to Internal Help Desk or Supervisor.
    Create and maintain accurate records on all calls using tracking software during the call.

    Required
    High School/GED required.
    Excellent communication skills for both English only and Bi-lingual positions.
    If applying for a Bi-lingual position, must be able to speak in Professional Business Spanish/English
    Minimum 2 years total contact center customer service experience with extensive telephone customer interaction in a high-volume, metrics-driven contact center environment
    Previous experience documenting calls in a case management, ticketing or CRM systems is required.

    Please email me at preston.sherrin@manpower.com if you have 2 years or more experience in a call center and interested in the hours and days listed above. Also you must create an account with us at manpower.com and click sign up before emailing me as I will need to use the account to send you on-boarding documents. Please make sure you have online Active Chat Experience as well

    You must have a clear background and pass a drug screening