Jacksonville, FL - (USA) 9823 Tapestry Park Circle Suite 10 FL Jacksonville , FL - 32246 Phone : 904-807-9608
The Customer Care Center provides customer service support, via the telephone to policyholders, agents and brokers regarding organizational products and practice by providing prompt, efficient, accurate and high quality customer service in a courteous and professional manner.
The position is responsible for answering basic customer inquiries on currently marketed health products. This position is 100% telephone support. The representative may need to escalate request and concerns to the appropriate external departments to meet customer needs or requests.
· Answer incoming customer calls and respond to customer requests by maintaining basic knowledge of products
· Understand basic telecommunications and provide accurate product information
· Provide quick, professional, precise resolution to customer issues/questions
· Enter customer request into data system, open and dispatch work orders to various department and complete call history
At least 2 years of prior customer service experience in an inbound call center
High school diploma required. Up to two years of post high school training in a specialized trade, technical school or college preferred.
Proficient in Microsoft Office (Outlook, Word and Excel)
Insurance background including knowledge of health insurance terminology is preferred.
Excellent communication skills both verbal and written required.
90 day training ZERO days absent
Training 8 to 5pm
Must be available to work 8 am to 8pm after training