Louisville, KY - East - (USA) 1221 S Hurstbourne Pkwy KY Louisville , KY - 40222 Phone : 502-426-2025
1221 South Hursbourne Parkway
Louisville, KY 40222
Support Desk Specialist
Duration: 12-Dec-2016 - 10-Mar-2017
Open availability for the following days/times - Monday-Friday 7:30am-1:00am and Saturday-Sunday 7:30am-12:00am
Pay Rate- $15 + Based upon experience
The Support Desk Specialist provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of our IT Systems.
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
Provide prompt and reliable technical assistance to company employees desktops, laptops, printers, and other miscellaneous peripheral devices
Attempt to resolve as many incidents during the first call or at Tier I.
Document incident status in incident database tools.
Provide polite and friendly customer service.
Contribute to the integrity of the operating systems.
Plan for and respond to service outages and other related issues.
Develop operating scripts as needed to support activities.
Participate in organizations change management process.
Analyze and resolve network hardware and software problems.
High School diploma and 3+ years of related experience in a windows environment and/or call center or service desk environment.
Large Enterprise-level experience in supporting multiple operating systems and environments.
Working knowledge of computers, printers, laptops, and common windows applications.
Knowledge and familiarity with computer security, malware and threat detection/awareness/removal related to support
Imaging, replacing, and troubleshooting desktops and laptops